Order Processing

• Please offer the most detailed address, P.O. Box address is unable to deliver.
• The military address is unable to ship.
• Only ships to US addresses

1. Do I need to pay the shipping fee?

Free Shipping on orders of $99.

If less than $99, need to pay a shipping fee of $9.99.

2. What is the processing time?

It normally takes 3 days for our Chinese warehouse staff to hand orders(excluding weekends and holidays).

We will arrange shipping to you in 7 business days.

3. What's the shipping time?

We have 2 shipping methods, standard shipping & FedEx/UPS..

Standard Shipping Time: 7-15 days. Free Shipping on orders of $99. If less than $99, need to pay a shipping fee of $9.99.

FedEx/UPS Shipping Time: 3-7 days. Free Shipping on orders of $99. If less than $99, need to pay a shipping fee of $9.99.

If you order Pre Sale Products, it will take 1-2 months to produce.

4. Do I need to pay for taxes/duties?

All prices labeled at our site do not include duties and taxes. Customs Policies widely vary in different countries.

We will charge the taxes according to the local policies.

5.How to track my order?

All orders will be processed after full payment is received. A tracking number will be sent to your email once it ships out. Contact [email protected] immediately if you need to change the shipping address or cancel your order.

PLEASE NOTE::

Your shipment may be delayed due to national holidays, stock shortages, carrier delays, customs delays, extreme weather, and other circumstances beyond our control. We appreciate your patience in these cases.

Tel: +86 13813593251

E-mail: [email protected]

Return

Return requests can be accepted within 30 days after the product has been delivered.   Any requests to make a return/exchange of goods will no longer be available after more than 30 days.

Customized products do not support returns, because they are customized according to different customer needs.

Returns and exchanges are subject to the following conditions：

The item must be unused and be in the original condition as received.

Original packaging must be included for the return.

Please provide your receipt or purchase record.

Naturally, any items with quality issues can be returned. Globindus will cover the return and exchange shipping costs.

For non-quality-related returns, personal reasons such as dislike, wrong address, etc. You will need to cover the return shipping costs

How to return?

Step 1

: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2

: Insert your receipt, along with the items, back into the original packaging.

Step 3

: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

Step 4

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return

Refunds regarding products not received from a shipping courier.

We recommend contacting the courier regarding any issues with shipment.

We do not offer refunds if they have an issue with delivery, nor will we resend the order.

The following situations will also not be eligible for a refund request:

Incorrect contact information or address was provided

Not reply via email or accept calls from the courier

Refusing to sign for the parcel

Refusing to pay any import tax or fees

Refusing import clearance

Non-refundable items are the following:

There are some instances where only a partial refund can be applied. These are on a case-by-case evaluation and are not guaranteed.

Items that are received with obvious signs that they have been used.

Items that are not in their original condition, have been damaged or are missing parts.

Any items that are being returned after the 7-day return period.

Refunds for products that have been returned (where applicable)

Tel: +86 13813593251

E-mail: [email protected]